Introducing Elena Todorova, Sales Director Managed Services at ZettaOnline

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At ZettaOnline, we empower fintech and banking businesses with agile IT solutions. 

At ZettaOnline, we empower fintech and banking businesses with agile IT solutions. Elena Todorova, our Sales Director Managed Services​, shares how we help clients thrive in a rapidly evolving industry.

What sets ZettaOnline apart as a trusted provider of IT-managed solutions for the evolving fintech and banking sectors? We asked our Sales Director Managed Services.

It’s our ability to adapt, innovate, and genuinely care about our clients’ growth. We don’t just deliver IT solutions—we become part of your journey, helping you navigate the constantly changing world of fintech and banking with confidence, shares Elena, our Sales Director of Managed Services.

The way we see it, every client has a unique story, and their needs deserve a tailored approach. That’s why we don’t do cookie-cutter solutions.

We’re big believers in agility. We thrive on simplifying the complex -from handling compliance for digital banks to guiding fintechs through tricky EMI license requirements, we take care of the boring stuff so you can focus on growing. This industry moves fast, and so do we. We stay ahead of trends—embedded finance, crypto solutions, regulatory compliance—so that your business can too. At the same time, we understand that regulations are becoming trickier by the day.

What key trends in fintech and banking are shaping your strategy for delivering innovative solutions and building long-term partnerships?

We’re observing some truly exciting changes, and they’re shaping the way we work with our clients.

For starters, embedded finance is huge. Financial services are no longer confined to traditional banks. They’re showing up everywhere—whether it’s paying for something through a gaming app or using a digital wallet on your favorite e-commerce platform. We’re helping our clients embrace this shift with tools that make embedding these services seamless.

Compliance is another critical area. While navigating regulations can be challenging and increasingly complex, our expertise ensures a seamless and efficient compliance process for our clients.

In addition, crypto is no longer just a buzzword—it’s revolutionizing the way people perceive and interact with money. From integrating crypto payments to developing blockchain-based solutions, we are fully committed. Our team is already leading projects with an exceptionally large scope.

Overall, customers don’t want generic experiences anymore. They want services that feel tailor-made for them, so that’s exactly what we are doing with our clients/partners. We help fintechs and banks build those personalized experiences with smarter tools and integrations.

It’s not about following trends, it’s about thrive with them . With a clear understanding of where the industry is headed, our clients are prepared to lead the way. Our approach goes beyond tech – by by being partners in their success.

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WHO WE ARE?

As your trusted ally our aim is to support you and help you grow.

For us in ZettaOnline is important to know that you can rely on us to grow with you. We will be there for you helping you expand your business and achieving your goals, providing you a team who will tailor any solution to fit your ideas. We can adapt, educate and grow our team depending on your needs.

Providing you first class services and being your first line of defense, we know how important is to maintain a secure place for you. On the other hand employee education and support are crucial for your success. We believe it`s critical to be open and honest with all parties involved in our projects. We give you the ability to view the big picture and to be able to make the best decisions for your company.

That`s why we offer you 24/7 support, transparency and well-established policy and practice of openness in our culture. We want to make IT fun and easy, something that many others fail to do. We also put the needs of others first. We don’t simply provide support targeted to your needs. We also approach technology from a human-centred perspective, ensuring that our clients get the most out of their technological investments.

Team

We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. Zetta online enables clients, as well as society, to move confidently into the digital future. We are driven by technical innovations and creative approaches to problems. We aren’t just working within the digital age, no, we are the new era.
Our team is continuously growing. With a people-oriented DNA, a relaxed work environment, team building events and room for your own ideas, we try to create the ideal foundation for productive work. Our flextime model enables every colleague to plan their day effectively and also give consideration to individual circumstances. For us, work is not only about technological innovation. It is about connecting people, about building trust with our customers and of course developing our people.